Our payment terms and options are listed at the bottom of every invoice.  We prefer EFT or direct credit using the banking details supplied on your invoice.  We also accept cheque, money order and cash in person with correct denominations.

Unfortunately we do not accept credit card payments, or have facility to pay your fees from your tax refund at this stage.

Our payment terms are 14 days, unless otherwise arranged.

Further details of our payment options are available in our Terms of Engagement that all our registered clients should possess a signed copy of.  If you are an existing client and do not have a copy of your engagement letter, please email us, and we will kindly provide you with another copy.

Indications of pricing can be obtained on enquiry and are heavily dependent on the level and accuracy of your records.  Alternatively you can visit our Fee Estimation Tool for an indication of professional fees.  Dtax Accountants does not accept set pricing calculated from this tool, but will happily provide an estimate in writing on request.

QUESTIONS ABOUT PROFESSIONAL FEES

We understand that as our services don’t always come in a tangible form, clients may have questions about the way or reasons we charge our professional fees.  Below are a few common questions that may assist you in minimising your professional fees, and provide you with some reassurance.

HOW DO DTAX ACCOUNTANTS CALCULATE CHARGES?

Like all other accounting firms, Dtax Accountants sells time.  Just like McDonalds sells food, if we sell our time for free, then we wouldn’t be in business.  You can reduce your fees by reducing the time we have to spend.  Basically, this is keeping accurate and complete records.  If you don’t have time yourself and require us to do this, then it simply costs more. 

CAN I GET A QUOTE FOR YOU TO DO MY TAX?

Per our Terms of Engagement, we can usually estimate the time and hence cost to prepare your obligations and will let you know.  We can’t always however provide you with a fixed or firm quote, as we can’t be sure exactly how much time will be spent until we do it.  Feel free to discuss your estimate with us so we're both comfortable with the outcome.

WHY IS MY BILL MORE THAN LAST YEAR?

There is basically three main reasons this could occur;

1.      There is more work to do this year, maybe for capital gains calculations, more transactions, or more compliance issues to consider due to changes in your activities or changes in taxation legislation and rulings.

2.      Increase in our charge out rates as a reflection of increased overhead costs such as tax preparation software upgrades, electronic infrastructure & professional indemnity insurance.

3.      Due to missing, inaccurate or incomplete information, where we have to put down and pick up your work a number of times.  Its quicker to do it all in one go, which is also why we attempt to keep our request for any further information to one time. 

I DO EVERYTHING ON MYOB/QUICKBOOKS SO WHY HAVEN’T MY FEES GONE DOWN?

Generally there could be 2 reasons for this, either the reasons explained above under 'why is my bill more than last year', or, unfortunately if the information is not entered correctly, then it takes twice as long to work out what’s been done, then correct it.  This commonly happens with the flexibility offered in accounting software to untrained users.  Its better to keep your record keeping simple, like in a cash book or a spreadsheet, if you’re not familiar or comfortable with MYOB or Quickbooks or a similar product.  Alternatively, we can organise training or assistance with using these software programs to get you up to speed and assist keeping our professional time down. 

WHY HAVE YOU CHARGED ME FOR AN INTERVIEW, PHONE CALLS, EMAILS AND OTHER CORRESPONDENCE?

As mentioned, Dtax Accountants sells time.  Our view is that the advice we provide by even the simplest answer to your question may save you thousands of dollars in tax or other costs.  That is why you contact us for advice in the first place, and why we spend significant time learning and updating on changes to practices to give you the most up to date advice.  The advice we provide also has a tangible value to reduce your time and stress, and avoid issues such as taxation audits which can be extremely daunting.